How to submit order.

Through the website?

With one click you can shop online at www.bearme.com. You'll enjoy our award-winning web site, and our wide selection of Personalized Teddy Bear's, Flowers, Fine Writing Instruments, Nifty Gadgets and much.. much more.

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Through telephone contact?

To place an order with one of our friendly gift advisors at 1-718-560-3179

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Ordering from overseas?

Currently we do not ship outside the United States.  Other then Canada and Puerto Rico

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International orders?

We only ship to Canada, Puerto Rico

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What information is required to submit the order?

Please have the recipient's name, address and telephone number as well as your credit card number with the expiration date, and billing information.

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How do I find different types of products?

Shopping with us has never been easier! Our welcome page offers a variety of gifts to celebrate the joy of gifting - whether you're shopping for gifts In Season, such as holidays, or those precious Everyday Celebrations like birthdays and anniversaries. We also carry gifts to cover a variety of reasons in Sentiments. Click the selection bar - right under our name - for a look at our expanded selection of gourmet treats, gift baskets, electronic greetings, unique gifts, fresh flowers and plants, and more.

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Billing Information

We recognize and respect the privacy and confidentiality of our customers, and in our continued commitment, BEARME.COM uses secure socket layer (SSL) encryption technology to secure its shopping site.

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What methods of payment are acceptable?

We accept American Express, Discover Card, MasterCard, VISA, Money Order.

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How do I get credit for a gift certificate?

You can redeem your gift certificate during checkout in our highlighted "Redeem Any Special Offers" section after entering your billing information. Just type in the gift certificate serial number in the field as it appears on the face of the certificate, including any dashes that may appear in the number.

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Delivery Information

Can I have my gift delivered today?

Sorry, currently we do not have a Same Day Delivery option

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How can I receive a confirmation of my order?

We will automatically send you an email confirmation as long as you have provided us with a valid email address. We will advise you we have received your order, as well as a confirmation of the requested delivery date. For direct shipped gift items, we will also send you a confirmation that they have picked up your gift as well as a tracking number, and a confirmation of the actual delivery date.

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Can I change my order information?

If you have any concerns about changing your order, you can contact us 24 hours a day, 7 days a week through these services:

customerservice@bearme.com
or
call us at 1-718-560-3179 (M-F 9:00AM - 6:00PM EST)

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All customers are automatically sent a confirmation that we have received their order, as long as they have provided us with a valid email address. Florist fulfilled orders will also have a delivery date confirmation.

When our customers select direct shipped gifts, they will receive a confirmation that we have received their order, as well as a confirmation that the shipper has picked up the gift, and an assigned tracking number. And finally, our customer will receive a confirmation of the delivery date.

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My order was not delivered as requested.

During our peak holidays*, due to high volume, we ask that you accept a flexible delivery schedule in order to insure that deliveries will take place in a timely manner. Your patience is appreciated. Florist fulfilled orders are delivered during business hours (9 a.m. - 7 p.m.) and although our specially selected florists make every effort, we cannot guarantee timed deliveries.

* Peak holidays include Valentine's Day, Mother's Day, Thanksgiving and Christmas.

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To return any items you must email us for prior approval and to obtain a Return Authorization Number. All merchandise purchased from Bear Me is sold in its original factory packaging, some warranties may vary, with all contents as supplied to us by the manufacturer. Items can be returned only if in original packaging, same new condition as sold with literature/instructions and blank warranty cards. Place the manufacturer's box into a shipping box. Please do not put any stickers or labels on the original manufacturer's packaging. Please ship the items back to us prepaid. For your protection, make sure to insure the package. Bear Me cannot be responsible for lost or damaged packages or the cost of shipping & handling back to us.

NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER! No Refunds or Exchanges will be made After 14 Days.

Returns typically take 5-7 business days to process, and credits should be posted within 14 days of receipt. Please note that we are not responsible for returns lost by the shipping company..

· Perishable items - we are unable to accept returns on perishable gifts. Any quality issues should be resolved with a re-delivery date.

· Non-perishable - we do accept returns on non-perishable items, as long as the item is in resaleble condition.

· Fine jewelry - we accept returns on fine jewelry as long as the purchase was made within the last 30 days, and the wear tag has not been removed from the item. Please contact us to coordinate the return shipment of the product.

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If you ever wish to be removed from our mailing list, let us know by using this convenient URL: remove@bearme.com. If you have an additional email address on file with us, you must send an email from those addresses to have them removed as well. We schedule our mailings one month in advance, so you may receive one or two mailings before your request takes effect. Your patience is always appreciated. Please note the address from which we receive the request will be removed.

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